Call Us 1-209-881-7566  Email: sales@x-costume.com 

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FAQ (Shipment, Payment, Return Policy)

Q:What shipping method do you offer and how long does it take?

A:We use express shipping method for costumes, such as DHL,EMS,UPS. We ship from Hong Kong, delivery normally takes 5-7 working days on average. There can also be potential delays due to flight cancellation and customs clearance which are out of our control. For seprate accessories and wigs, we use standard air mail; delivery can take around 20 working days. We will responsible for items lost or damaged in the post.

 

Q:When Can I Get My Costume?

A:Due to the high demand and the huge variation of the cosplay costume size, most costumes are customized because it's unable for us to take large-scale mass production. Four steps are employed from the order processing to its finish: orders arrangement, tailoring, checkout and shipment.

Orders Arrangement:

There are 24 hours for us to collect and arrange the orders to our manufacturers after the customers placed an order, so if customers have some special or specific requirements for their orders after the order has placed(such as change the size, cancel order), we will handle those timely during the 24 hours. After the order arrangement, we will transfer the exact order information to our supplier and then they will begin to manufacture.

Tailoring:

Once the manufacturer got the orders information from us, the designer will choose the corresponding fabric according to every order's style and customer's demands. Then they will prepare to begin the tailoring, the clipping workers will tailor the cloth according to the style and fabric provided by the designer. After that the final step is the elaborative sewing. All of these procedures are purely handmade which demands much patience and attention, so it needs 4 to 5 days for the tailoring. However, it is worthwhile as we hope our customers received a fancy costume from us.

Checkout:

We have special inspectors to check out the finished costumes; their job is to check two main aspects of the costumes. Firstly, check if there is some breakage or if the sewing is qualified. Secondly, they will inspect if the size, color and costume style are correspond to customers' order, also they will check if all the accessories are complete. The whole procedure is very careful, and after the product inspection, the inspectors will register and handle every costume well.

Shipment:

Once our shipping operator got the costumes, they will go to the internet to check the customers' shipping address and then fill in the shipping list carefully. After all of the shipping processes accomplished, we will call the International Air Service Cooperation to take the goods for delivery. It's may be relatively time-consuming as the long distance and many customs inspections, but as our shipping method is air transportation so it's save the shipping time to a large extent. Usually, the whole shipping time is 5 to 7 days if there is no problem on it, but the specific shipping time may vary from country to country.

Orders Arrangement (1day) + Tailoring (4-5days) + Checkout (0.5day) + Shipment (5-7days) = Get Your Costumes (10-13 days)

So what you need to do is just select the style you love in our site and place an order, then you can just wait for the fancy surprise costume we made for you.

 

Payment

 We currently accept payment by PayPal, Moneybookers, Western Union,Money Gram and Bank Transfer. Any questions, please contact us our customer service.


Return Policy

Upon the arrival of your package, we encourage you to check and make sure that the costumes and other items have been made to your order specifications. As all of our costumes are hand-sewn and custom-tailored, the finished costumes may vary by approximately 1 inch in either direction of the specified measurements. Should your item size differ from your order specifications by more than 1 inch, we suggest taking it to a local tailor for alterations.

We want you to have fun with your cosplay purchases from us and customers' satisfaction means everything to us, so if the costumes still don't fit properly after the above tailor, you could return it back for exchange in 7 days upon receipt.